Terms & Conditions

Gardenia Aesthetics & Wellness Terms and Conditions

Last Updated: June 17, 2026

 

Welcome to Gardenia Aesthetics & Wellness ("Gardenia Aesthetics & Wellness," "Gardenia," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, online scheduling tools, patient communications, telehealth services, and any content provided through our website.

By accessing or using our website, scheduling appointments, submitting forms, enrolling in programs, receiving SMS communications, or using any services offered by Gardenia Aesthetics & Wellness, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our website or services.

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1. Company Information

Gardenia Aesthetics & Wellness

7184 Archibald Ave. Rancho Cucamonga, Ca 91701

Email: info@gardeniaaesthetics.com

Phone: (909)476-0448

Medical services are provided by licensed healthcare professionals acting within their scope of practice under applicable California laws and regulations.

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2. Medical Disclaimer

The information provided on this website is for educational and informational purposes only.

Nothing on this website constitutes medical advice, diagnosis, treatment, or the establishment of a provider-patient relationship.

You should not rely on website content as a substitute for professional medical evaluation, diagnosis, or treatment.

Always seek the advice of a qualified healthcare professional regarding any medical condition or treatment.

Never disregard professional medical advice or delay seeking care because of information obtained through this website.

Use of this website does not create a provider-patient relationship.

A provider-patient relationship is established only after:

• Completion of required intake documentation;

• Appropriate medical evaluation;

• Determination by a licensed provider that treatment is appropriate; and

• Acceptance as a patient by Gardenia Aesthetics & Wellness.

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3. Emergency Medical Situations

Do not use this website, text messaging, email, social media, or telehealth services for medical emergencies.

 

If you are experiencing a medical emergency:

• Call 911 immediately; or

• Go to the nearest emergency department.

Gardenia Aesthetics & Wellness does not monitor website inquiries, SMS messages, emails, or social media communications on a continuous basis.

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4. Eligibility

You must be at least 18 years old to use our services unless accompanied by a parent or legal guardian and permitted by applicable law.

 

By using our website or services, you represent that:

• You are legally capable of entering into a binding agreement;

• Information you provide is accurate and complete;

• You will not use our website for unlawful purposes.

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5. Services Offered

Services may include, but are not limited to:

• Medical weight loss programs

• Semaglutide therapy

• Tirzepatide therapy

• Wellness consultations

• Telehealth visits

• Botox and neurotoxin treatments

• Dermal fillers

• Microneedling

• Platelet-rich plasma procedures

• Chemical peels

• Laser treatments

• Tattoo removal

• Laser hair reduction

• IV hydration therapy

• Wellness services

• Other aesthetic and medical services offered from time to time

 

All services are subject to provider evaluation, medical appropriateness, product availability, and applicable laws.

We reserve the right to refuse treatment or discontinue services when medically appropriate or necessary.

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6. Results Disclaimer

Individual results vary.

 

No guarantees are made regarding:

• Weight loss outcomes

• Cosmetic outcomes

• Treatment effectiveness

• Duration of results

• Patient satisfaction

Testimonials, before-and-after photographs, reviews, social media content, and case studies represent individual experiences and are not guarantees of future results.

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7. Online Scheduling

Appointment requests submitted through our website are not confirmed until accepted by our office.

 

We reserve the right to:

• Reschedule appointments;

• Cancel appointments;

• Modify provider assignments;

• Decline appointment requests.

Appointment availability displayed online may change without notice.

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8. Appointment Cancellation and No-Show Policy

Appointment deposits may be required.

 

Unless otherwise stated:

• Cancellations should be made at least 24 hours before the appointment.

• Failure to provide timely notice may result in forfeiture of deposits.

• No-show appointments may be subject to fees.

Specific treatment packages, memberships, promotional services, and training events may have separate cancellation policies.

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9. Memberships, Packages, and Promotional Offers

Memberships, treatment packages, and promotional offers are subject to separate program terms.

 

Unless otherwise required by law:

• Membership fees are non-refundable.

• Unused services may expire.

• Promotions cannot be combined unless expressly stated.

• Services are non-transferable.

We reserve the right to modify or discontinue promotions at any time.

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10. Medical Weight Loss Programs

Participation in medical weight loss programs requires medical evaluation and approval by a licensed healthcare provider.

Not all patients qualify for treatment.

Medication recommendations may be modified, discontinued, delayed, or denied based on clinical judgment.

Weight loss outcomes vary significantly among individuals.

Patients are responsible for:

• Following medical instructions;

• Attending required follow-up visits;

• Reporting side effects promptly;

• Providing accurate medical information.

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11. Telehealth Services

Certain services may be provided through telehealth technology.

 

By participating in telehealth services, you acknowledge:

• Telehealth has limitations compared to in-person care;

• Technical failures may occur;

• Certain conditions require in-person evaluation;

• Providers may determine telehealth is not clinically appropriate.

Telehealth services are provided in compliance with applicable federal and California laws.

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12. SMS, Text Messaging, and Electronic Communications

By providing your mobile phone number, you consent to receive communications from Gardenia Aesthetics & Wellness.

 

Communications may include:

• Appointment reminders

• Follow-up messages

• Weight loss support communications

• Wellness program messages

• Educational content

• Customer service communications

• Marketing messages, where permitted

 

Message frequency varies.

Message and data rates may apply.

Consent is not a condition of purchase.

You may opt out by replying STOP.

You may request assistance by replying HELP or contacting our office.

We are not responsible for delays or failures in message delivery caused by carriers or third-party providers.

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13. Email Communications

By providing your email address, you consent to receive communications regarding:

• Appointments

• Billing

• Treatment information

• Educational content

• Marketing materials

You may unsubscribe from marketing communications at any time.

Transactional and healthcare-related communications may continue as permitted by law.

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14. User Accounts

If user accounts are provided through our website:

You are responsible for:

• Maintaining account security;

• Protecting login credentials;

• All activity occurring under your account.

We reserve the right to suspend or terminate accounts for violations of these Terms.

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15. Payments

Payment is due at the time services are rendered unless otherwise agreed.

We may accept:

• Credit cards

• Debit cards

• Financing options

• Electronic payments

You authorize us to charge approved payment methods for services rendered.

Returned payments, chargebacks, or payment disputes may result in collection efforts and suspension of services.

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16. Refund Policy

Medical services already rendered are generally non-refundable.

Products, medications, memberships, packages, and promotional services may be subject to separate refund policies.

Compounded medications are generally non-refundable once dispensed or ordered.

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17. Intellectual Property

All website content is owned by Gardenia Aesthetics & Wellness or its licensors.

Protected content includes:

• Logos

• Branding

• Text

• Videos

• Images

• Graphics

• Educational materials

• Website design

You may not:

• Copy;

• Reproduce;

• Modify;

• Distribute;

• Republish;

• Sell;

any content without prior written permission.

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18. User Conduct

You agree not to:

• Violate laws;

• Upload malicious software;

• Attempt unauthorized access;

• Interfere with website functionality;

• Misrepresent your identity;

• Submit false information.

We may terminate access for violations.

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19. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse third-party content.

We are not responsible for:

• Third-party websites;

• Privacy practices;

• Products or services;

• Content accuracy.

Use third-party websites at your own risk.

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20. Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Gardenia Aesthetics & Wellness disclaims all warranties, including:

• Merchantability;

• Fitness for a particular purpose;

• Non-infringement;

• Accuracy;

• Reliability;

• Availability.

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21. Limitation of Liability

To the fullest extent permitted by law, Gardenia Aesthetics & Wellness, its owners, providers, employees, contractors, affiliates, and agents shall not be liable for:

• Indirect damages;

• Incidental damages;

• Consequential damages;

• Lost profits;

• Data loss;

• Business interruption.

This limitation applies regardless of legal theory.

Nothing in these Terms limits liability where prohibited by law.

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22. Indemnification

You agree to defend, indemnify, and hold harmless Gardenia Aesthetics & Wellness and its affiliates from claims arising from:

• Your use of the website;

• Violation of these Terms;

• Violation of laws;

• Misuse of services.

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23. Privacy

Your use of the website is also governed by our Privacy Policy.

Protected health information is handled in accordance with:

• HIPAA;

• California Medical Information Act (CMIA);

• Other applicable privacy laws.

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24. Copyright Complaints

If you believe copyrighted material appears on our website without authorization, contact us with:

• Your contact information;

• Description of the copyrighted work;

• Location of the allegedly infringing material;

• Statement of good-faith belief;

• Statement made under penalty of perjury.

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25. California Residents

These Terms shall be governed by California law.

Any dispute arising under these Terms shall be subject to the jurisdiction of courts located in San Bernardino County, California.

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26. Arbitration Agreement

To the extent permitted by law, disputes arising from website use shall be resolved through binding arbitration before a mutually agreed arbitration provider.

This provision does not apply where prohibited by law or where patients retain statutory rights that cannot be waived.

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27. Changes to Terms

We may revise these Terms at any time.

Updated Terms become effective upon posting.

Continued use of the website constitutes acceptance of revised Terms.

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28. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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29. Entire Agreement

These Terms constitute the entire agreement between you and Gardenia Aesthetics & Wellness regarding website use and supersede prior understandings relating to the website.

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30. Contact Information

Gardenia Aesthetics & Wellness

Rancho Cucamonga, California

Email: info@gardeniaaesthetics.com

Phone: (909)476-0448

Website: www.GardeniaAesthetics.com

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SMS MESSAGING TERMS AND CONDITIONS

By providing your mobile phone number and opting in to receive text messages from Gardenia Aesthetics & Wellness, you agree to these SMS Messaging Terms and Conditions.

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Program Description

Gardenia Aesthetics & Wellness may send text messages related to:

• Appointment confirmations
• Appointment reminders
• Follow-up care instructions
• Medical weight loss program communications
• Wellness coaching communications
• Treatment-related information
• Billing notifications
• Promotional offers and marketing messages
• Customer support communications
• Patient satisfaction surveys

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Message Frequency

Message frequency varies based on your interaction with our practice, scheduled appointments, treatment plans, program enrollment, and communication preferences. Patients enrolled in medical weight loss, wellness coaching, memberships, or ongoing treatment programs may receive recurring messages.

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Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and mobile service plan. Gardenia Aesthetics & Wellness is not responsible for any messaging or data charges incurred.

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Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from Gardenia Aesthetics & Wellness except where legally required or necessary to complete an active transaction.

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Help Instructions

For assistance, reply:

HELP

You may also contact us directly at:

Phone:(909)476-0448
Email: info@gardeniaaesthetics.com

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Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may be affected by carrier service interruptions, network availability, mobile device settings, or other factors outside the control of Gardenia Aesthetics & Wellness.

 

Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive recurring automated, manual, informational, transactional, healthcare-related, and marketing text messages from Gardenia Aesthetics & Wellness at the phone number provided.

Your consent is not a condition of purchasing any goods or services.

 

Electronic Signature Consent

You acknowledge that providing your mobile phone number and opting into SMS communications constitutes your electronic signature and agreement to receive communications electronically.

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Privacy

Information collected through SMS communications is subject to our Privacy Policy. We do not sell or share mobile opt-in information with third parties for their marketing purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, appointment scheduling, and messaging delivery platforms, is permitted solely for the purpose of providing services on behalf of Gardenia Aesthetics & Wellness.

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Eligibility

You represent that you are the authorized subscriber or customary user of the mobile phone number provided and are authorized to consent to receive text messages at that number.

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Changes to SMS Program

Gardenia Aesthetics & Wellness reserves the right to modify, suspend, or terminate its SMS messaging program at any time without prior notice.

 

Contact Information

Gardenia Aesthetics & Wellness
7184 Archibald Ave. Rancho Cucamonga, California 91701

Phone: (909)476-0448
Email: info@gardeniaaesthetics.com
Website: www.gardeniaaesthetics.com