Privacy Policy
Gardenia Aesthetics & Wellness Privacy Policy
Effective Date: June 17, 2026
Introduction
Gardenia Aesthetics & Wellness ("Gardenia Aesthetics & Wellness," "Gardenia," "we," "us," or "our") values your privacy and is committed to protecting your personal information and medical information.
This Privacy Policy explains how we collect, use, disclose, safeguard, and retain information when you visit our website, communicate with our office, schedule appointments, receive healthcare services, participate in wellness programs, enroll in medical weight loss programs, receive text messages, participate in telehealth visits, or otherwise interact with us.
By accessing our website or using our services, you acknowledge that you have read and understand this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to:
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Our website
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Online appointment scheduling
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Contact forms
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Patient intake forms
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SMS messaging
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Email communications
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Telehealth services
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Patient portals
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Social media interactions
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Medical weight loss programs
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Wellness programs
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AI-assisted communication systems
This Privacy Policy does not replace our HIPAA Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information under applicable healthcare privacy laws.
Information We Collect
Personal Information
We may collect:
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Full name
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Address
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Email address
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Telephone number
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Date of birth
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Emergency contact information
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Government-issued identification
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Insurance information, if applicable
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Payment information
Medical Information
We may collect:
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Medical history
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Health conditions
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Current medications
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Allergies
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Laboratory results
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Height and weight
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Treatment history
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Clinical photographs
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Telehealth consultation information
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Provider assessments
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Treatment notes
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Prescription information
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Protected Health Information (PHI)
Website Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Referral source
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Pages visited
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Website activity
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Session duration
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Approximate geographic location
Communication Information
We may collect and retain records of:
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Phone calls
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Voicemails
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Emails
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Text messages
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Contact form submissions
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Website chat communications
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AI-assisted conversations
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Appointment requests
How We Collect Information
Information may be collected when you:
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Visit our website
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Schedule an appointment
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Complete intake paperwork
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Enroll in a treatment program
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Subscribe to communications
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Participate in telehealth visits
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Contact our office
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Submit forms online
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Purchase products or services
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Interact with our social media accounts
How We Use Information
We may use information to:
Provide Healthcare Services
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Evaluate treatment eligibility
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Develop treatment plans
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Coordinate care
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Monitor patient progress
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Provide follow-up care
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Process prescriptions
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Document treatment outcomes
Operate Our Practice
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Schedule appointments
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Verify identity
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Process payments
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Maintain records
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Improve operations
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Respond to inquiries
Communicate With Patients
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Appointment reminders
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Appointment confirmations
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Follow-up instructions
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Weight loss program support
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Wellness coaching
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Billing notifications
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Customer service communications
Marketing and Educational Communications
With appropriate consent, we may provide:
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Promotional offers
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Service announcements
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Educational content
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Event invitations
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Newsletters
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Wellness tips
You may opt out of marketing communications at any time.
Legal and Regulatory Compliance
We may use information to:
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Comply with legal obligations
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Respond to lawful requests
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Protect patient safety
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Prevent fraud
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Enforce our policies
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Resolve disputes
HIPAA and Medical Privacy
Gardenia Aesthetics & Wellness complies with applicable healthcare privacy laws including:
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Health Insurance Portability and Accountability Act (HIPAA)
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California Confidentiality of Medical Information Act (CMIA)
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Applicable state and federal healthcare privacy regulations
Protected Health Information is used and disclosed as described in our Notice of Privacy Practices.
SMS Communications
If you provide your mobile phone number and opt in to receive text messages, we may send:
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Appointment reminders
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Appointment confirmations
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Follow-up care instructions
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Wellness coaching communications
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Medical weight loss communications
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Billing notifications
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Promotional messages
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Customer service communications
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact our office.
Consent to receive text messages is not a condition of receiving healthcare services or purchasing services.
Mobile opt-in information and consent data will not be sold, rented, or shared with third parties or affiliates for marketing purposes.
Mobile information will only be shared with service providers necessary to deliver messaging services, appointment reminders, patient communications, and healthcare-related operations.
Wireless carriers are not responsible for delayed or undelivered messages.
Email Communications
We may send emails regarding:
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Appointments
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Billing matters
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Treatment information
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Educational materials
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Promotions and marketing
You may unsubscribe from marketing emails at any time.
Healthcare-related communications may continue as permitted by law.
Telehealth Services
Gardenia Aesthetics & Wellness may provide healthcare services through telehealth technologies.
By participating in telehealth services, you acknowledge that:
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Information may be transmitted electronically.
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Technology disruptions may occur.
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Telehealth may not be appropriate for all medical conditions.
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Providers may recommend in-person evaluation when clinically necessary.
We utilize reasonable safeguards to protect telehealth communications.
Artificial Intelligence and Automated Communications
Gardenia Aesthetics & Wellness may utilize artificial intelligence technologies and automated communication systems to support:
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Appointment scheduling
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Frequently asked questions
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Patient communication
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Wellness coaching
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Weight loss support
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Administrative functions
AI-generated communications are intended for informational and administrative purposes only.
Artificial intelligence tools do not replace licensed healthcare professionals and should not be relied upon for medical diagnosis or treatment decisions.
Cookies and Tracking Technologies
Our website may use:
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Cookies
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Pixels
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Analytics tools
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Session tracking technologies
These technologies help us:
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Improve website performance
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Understand visitor behavior
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Measure marketing effectiveness
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Enhance user experience
You may manage cookie preferences through your browser settings.
Third-Party Service Providers
We may utilize third-party vendors to assist with:
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Electronic medical records
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Scheduling software
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Telehealth platforms
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Payment processing
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Website hosting
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Analytics
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Email communications
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SMS messaging
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Customer relationship management systems
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Artificial intelligence platforms
These vendors may access information only as necessary to perform services on our behalf.
Where applicable, Business Associate Agreements are maintained.
Payment Information
Payments may be processed through secure third-party payment processors.
Gardenia Aesthetics & Wellness does not store complete credit card information on its servers.
Payment processors maintain their own privacy and security practices.
Photographs and Images
Clinical photographs may be collected for:
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Medical documentation
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Treatment planning
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Progress tracking
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Quality assurance
Marketing use of photographs requires separate written authorization where required by law.
Refusal to authorize marketing use does not affect eligibility for treatment.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from:
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Unauthorized access
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Unauthorized disclosure
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Loss
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Misuse
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Alteration
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Destruction
Security measures may include:
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Access controls
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Password protection
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Encryption where appropriate
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Workforce training
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Vendor oversight
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Secure cloud-based systems
No method of transmission or storage can be guaranteed completely secure.
Data Retention
Information is retained for periods required by:
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Federal law
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California law
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Healthcare regulations
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Professional standards
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Operational needs
Records may be securely destroyed after applicable retention periods expire.
California Privacy Rights
California residents may have rights under applicable privacy laws, including rights to:
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Request access to personal information
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Request correction of information
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Request deletion of information where permitted by law
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Receive information regarding data practices
Certain healthcare information may be exempt from portions of California consumer privacy laws because it is governed by HIPAA, CMIA, or other healthcare regulations.
Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental authorization.
External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of third-party websites before providing personal information.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on our website with a revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Information
Gardenia Aesthetics & Wellness
7184 Archibald Ave., Rancho Cucamonga, CA 91730
Email: info@gardeniaaesthetics.com
Phone: (909)476-0448
Website: www.gardeniaaesthetics.com
Questions regarding this Privacy Policy may be directed to our office using the contact information above.
Privacy Officer
Karl Amparo, MSN-Ed, FNP-C
Privacy Officer
Gardenia Aesthetics & Wellness